Return and Refund Policy
We care about our customers’ satisfaction and provide the possibility of returning products and receiving refunds under the following conditions:
1. Return Period
- Products can be returned within 14 days from the date of purchase.
- In case of a manufacturing defect, products can be returned within 30 days with a full refund.
2. Conditions for Accepting Returns
- The product must be in its original condition and unused.
- The product must be returned with all accessories, packaging, and original labels.
- A purchase invoice or proof of purchase must be provided.
- Returns will not be accepted if the product is damaged due to misuse.
3. Non-Returnable Products
- Personal items such as perfumes, cosmetics, and underwear cannot be returned for health reasons.
- Discounted or promotional products may not be eligible for return unless there is a manufacturing defect.
4. Refund Methods
- If the return is approved, the refund will be issued using the same payment method the customer used.
- Refund processing may take 7 to 14 days depending on the bank or payment gateway.
- For cash on delivery payments, the refund will be issued via bank transfer or store credit, according to the customer’s preference.
5. Returns via Shipping
- The customer bears the shipping cost if the return is not due to a manufacturing defect.
- If there is a manufacturing defect, the company will cover the full shipping cost.
6. Product Inspection
- The product will be inspected upon receipt to verify its condition, and the customer will be contacted once the inspection is complete.
- If the product does not meet the return conditions, the return request may be rejected.
7. Contact
- For inquiries or to request a return, customers can contact our customer service via the dedicated phone number or email.
